FREQUENTLY ASKED QUESTIONS

Product & Ordering

Are these kits beginner-friendly?

Some kits may be suitable for older kids or teens, but we recommend adult supervision—especially for projects that involve hot glue guns or small pieces. Most of our kits are best suited for older teenagers or adults who are comfortable handling basic crafting tools.

Are the kits suitable for beginners?

Absolutely! Our kits are perfect for beginners. Each one comes with clear, step-by-step instructions and all the materials you need—no experience required. Whether you're new to crafting or just want a fun, relaxing project, you’ll feel right at home.

Do you accept returns or offer refunds?

Because each kit is made to order and often includes custom elements, all sales are final and non-refundable. If there’s an issue with your order, please reach out—we’re happy to help make it right!

Can I customize colors or designs?

Yes! Most of our kits offer a variety of color or design options, and you’ll be able to make your selection right on the product page. We want your project to feel uniquely yours.

Will I need any extra supplies to complete my kit?

Some kits come with everything you need, while others may require a few basic supplies—like a glue gun and glue sticks. You'll find a full list of what's included (and what you'll need) on each product page, so be sure to check before you buy!

How do I order a kit?

Just browse our collection, choose your favorite design or color option, and click “Add to Cart.” Once you’re ready to check out, enter your shipping and payment info—we’ll take it from there! You’ll receive an order confirmation email right away.

Can I order multiple kits for gifts or groups?

Definitely! Our kits make great gifts and are perfect for group events. If you're placing a large order, please email us at [email protected] so we can provide a custom shipping quote and ensure everything arrives together.

Shipping & Returns

How long does shipping take?

Most orders ship within 3–5 business days. Shipping time may vary depending on your location and current order volume. You’ll receive tracking info as soon as your kit is on its way!

Do you ship internationally?

Not at this time—we currently only ship to the continental U.S. We hope to offer international shipping in the future!

Do you offer local pickup?

Yes! If you're near Tempe, Arizona, you can pickup locally. Contact us at [email protected]. We’ll email you when your order is ready with instructions on how to pick it up from our shop.

Can I track my order?

Absolutely. Once your order ships, you’ll receive an email with a tracking link so you can follow its journey right to your door.

What’s your return or exchange policy?

Because our kits are made to order and often customized, all sales are final. If there’s an issue with your kit, like a missing or damaged item, please contact us and we’ll make it right.

Support & Instructions

What if I lose the instructions?

No problem! Just email us at [email protected], and we’ll send you a digital copy of the instructions for your kit.

Is there a video tutorial for my kit?

Some of our kits include a step-by-step video tutorial. If a video is available, you'll find the link on the product page or included with your instructions. If you’re not sure, feel free to reach out and ask!

What if I’m missing a piece or something arrives damaged?

We do our best to pack every kit with care, but if something’s missing or arrives damaged, contact us right away at [email protected]. We’ll make it right as quickly as possible.

General

Where are the kits made?

We source high-quality materials from around the world, but each kit is carefully packed by hand in our shop located in Tempe, Arizona. This helps us ensure every box meets our quality standards before it ships out to you.

Do you offer subscriptions or new kit releases regularly?

Not yet—but we’re working on it! Be sure to join our email list or follow us on social media to be the first to hear about new kit releases and future subscription options.

Can I buy a gift card?

Yes, absolutely! Gift cards are a great way to share the joy of crafting. You can purchase them directly from our website and choose the amount that works best for you.

Are your kits safe to use?

Our kits are designed for safe use by adults and older teens. However, some kits may involve tools like hot glue guns or small parts that could be hazardous to young children. Always use caution and supervise children during crafting.

Do I need to sign a waiver?

No formal waiver is required at checkout, but by purchasing and using our kits, you acknowledge that you are responsible for safely using the materials and tools included. Always follow the provided instructions and safety guidelines.

What if I injure myself while using the kit?

While our kits are intended to be safe and easy to use, we are not liable for any injuries that may occur during assembly or use. Please take appropriate precautions and supervise use as needed, especially with hot tools or sharp items.

Custom & Bulk Ordering

Can I order custom or themed kits?

Yes! We love creating custom or themed kits for special occasions. If you have a specific idea in mind, reach out to us at [email protected], and we’ll help bring it to life.

Do you offer bulk pricing for parties, schools, or events?

Absolutely. Whether it's for a birthday party, classroom project, or special event, we’re happy to offer bulk pricing. Contact us with your group size and details for a custom quote.

Do you offer corporate or team-building kits?

Yes! Our kits are a great way to add creativity to your next team-building event. We can customize kits to fit your theme or company goals. Email us at [email protected] to get started with a quote.